As a service to the client, payment for custom design work is sent to us in installments. Non-refundable once payment or deposit has been paid. All funds paid to Digital Planners are retained in the event a project is canceled or delayed, and if necessary, the Client is required to pay a fee for any additional work performed after payment of the original amount. Is responsible.
Policy on Refunds for Digital Planers
At Digital Planers, we are committed to providing our clients with top-quality digital marketing services, including Google Ads and various other services. We take pride in our work and strive to meet and exceed your expectations. However, we understand that there may be situations where you may request a refund for services rendered. This refund policy outlines our procedures and guidelines for refund requests.
Eligibility for refunds:
a. Digital Marketing Services: Refunds for digital marketing services will be considered under the following circumstances: i. Services were not delivered or were only partially delivered. ii. Services were not delivered according to the agreed-upon scope. iii. Significant issues with service quality that were not addressed by digital planners
b. Google Ads Services: Refunds for Google Ads Services will be considered under the following circumstances: i. Overbilling or billing errors related to ad spend. ii. Errors made by digital planners in campaign setup or management. iii. Significant underperformance of Google Ads campaigns that cannot be rectified.
c. Other Services: Refunds for any other services offered by Digital Planers will be considered based on the nature of the service and the specific terms outlined in the service agreement.
Requesting a refund:
To request a refund, clients must submit a formal refund request in writing to [insert contact email]. The request should include: a. Details of the service(s) for which the refund is being requested. b. The reasons for the refund request c. Any relevant supporting documents or evidence
Review and Resolution:
a. Upon receiving a refund request, Digital Planers will review the request within [insert timeframe] business days. b. We may request additional information or clarification from the client if necessary. c. Once the review is complete, we will make a determination and communicate the decision to the client.
a. If a refund is approved, Digital Planers will initiate the refund within [insert timeframe] business days. b. Refunds will be processed via the same payment method used for the original transaction, unless otherwise agreed upon. c. Clients should allow a reasonable amount of time for the refund to appear in their account.
Rejection of Refund:
a. If a refund request is not approved, we will provide the client with a detailed explanation of the reasons for the rejection.
Changes to the Refund Policy:
Digital Planers reserves the right to modify this refund policy at any time. Any changes to this policy will be communicated to clients through our website and updated with a new effective date.
By engaging in our services, clients agree to abide by this refund policy. If you have any questions or require further clarification regarding our refund policy, please contact us at [Insert Contact Information].
Please note that this refund policy is subject to change and should be reviewed periodically for updates.
If we receive a chargeback or payment dispute from the credit card provider or bank, your service and/or project will be discontinued without prior notice. Before service is restored, files are delivered, or any further work is done, a $50 chargeback fee (issued by the credit card processor to recover fees paid to us) plus any unpaid balance resulting from the chargeback. should be paid. full. Please contact us to resolve any billing issues.
It is never appropriate or legal to request a chargeback from us or file a dispute for a legitimate charge. Doing this is fraud. Before paying, please read and make sure you understand our return policy.